Refund policy

Last updated: 17/05/2026

At VANTA, we want you to be fully satisfied with your purchase. If something isn’t right, we’re here to help.

Returns

We accept returns within 14 days of delivery.

To be eligible for a return:

  • Item must be unused, unworn, and in original condition

  • Item must be in original packaging

  • Proof of purchase is required

We do not accept returns for:

  • Sale or discounted items (unless faulty)

  • Items damaged due to misuse or improper care

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved:

  • Your refund will be processed back to your original payment method

  • Please allow 5–10 business days for the refund to appear

Shipping costs are non-refundable unless the item is faulty or incorrect.

Exchanges

We only replace items if they are:

  • Defective

  • Damaged

  • Incorrect item sent

If you need an exchange, contact us before sending anything back.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

How to Start a Return

To start a return, contact us at:
[your email here]

Include:

  • Order number

  • Reason for return

  • Photos (if applicable)