Shipping policy

Shipping Policy

Last updated: 17/05/2026

At VANTA, we aim to deliver your order as quickly and reliably as possible. This Shipping Policy outlines how orders are processed, shipped, and delivered.

1. Processing Time

All orders are processed within 1–3 business days after purchase.

Orders are not guaranteed to be shipped or delivered on weekends or public holidays.

If we experience a high volume of orders, processing may be delayed slightly. We will notify you if there are significant delays.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

  • Domestic (Australia): 14-17 business days

  • International: 19-21 business days

Delivery times are estimates only and may vary depending on location and carrier delays.

3. Order Tracking

Once your order has been shipped, you will receive a tracking number via email so you can monitor your delivery status.

4. Shipping Carriers

We use third-party shipping providers. Once your order has been handed over to the carrier, we are not responsible for delays caused by them.

5. Incorrect Address

It is the customer’s responsibility to provide the correct shipping address at checkout.

We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

If you notice an error, contact us immediately at:
[your support email here]

6. Lost or Delayed Packages

We are not responsible for packages lost or delayed due to:

  • Carrier issues

  • Weather conditions

  • Customs delays (for international orders)

If your package is significantly delayed, contact us and we will assist in locating it.

7. Customs & Duties (International Orders)

International customers are responsible for any customs fees, import taxes, or duties charged by their country.

We are not responsible for delays caused by customs processing.

8. Returns Due to Shipping Issues

If a package is returned to us due to an incorrect address or failure to collect, the customer may be responsible for reshipping fees.

9. Contact Us

For any shipping-related questions, contact:

[your support email here]